Shipping Policy

Last updated November 15, 2026.

Destinations and charges

Available shipping destinations, delivery services and charges are shown at checkout for your delivery address. An address must be accepted at checkout before an order can be completed. We currently focus on customers in the United States.

Processing and delivery estimates

Any processing or delivery estimate offered for your order appears on the product page, at checkout or in order communications. Delivery time includes processing and carrier transit. If no estimate is shown and timing matters, ask through our contact form before ordering. Do not rely on a delivery date that has not been confirmed for your order.

Dispatch and tracking

When tracking is available, we send it with the dispatch confirmation. Tracking can take time to update after the carrier receives the parcel. Orders may be sent in more than one parcel, with available tracking supplied for each shipment.

Delays and cancellations

If we cannot ship within the promised period, or the period otherwise required by applicable law, we will notify you, explain the revised estimate and offer the required choice to accept the delay or cancel for a refund. Carrier disruptions, customs and severe weather may affect transit estimates. Your rights relating to non-delivery and delayed orders remain applicable.

Address issues, damage and missing parcels

Provide a complete, accurate address and contact us immediately about corrections. If a parcel is damaged or missing, contact us with your order number so we can investigate and arrange an appropriate resolution. Do not pay a third party claiming additional delivery charges without verifying the request with us.

Cross-border charges

If international shipping is offered, the checkout or order terms identify any duties and taxes collected by us. Any other import charges depend on destination rules and the agreed shipping terms. Contact us before placing a cross-border order if these charges are unclear.